Withdrawals & Returns
Why should i use Pjama?
Pjama is a unique product for both children and adults who suffer from bedwetting. It’s a pyjama that protects the bed and mattress when an accident happens. The urine is absorbed by the pants, keeping the bed dry. They’re discrete and look just like regular pyjama pants, which makes them perfect for sleepovers. No one but the wearer will know if an accident happens.
Pjama can be re-washed again and again, and is an environmentally friendly alternative to other disposable products available on the market.
Is Pjama available in other colours?
No, Pjama treatment pants only come in grey and Pjama original pants in blue.
How does Pjama work?
Pjama contains a superabsorbent material which makes sure no moisture leaves the pants/shorts. The material also makes sure the wearer gets immediate feedback that he/she wet the bed. This is an important aspect of the treatment of bedwetting. You can read more about how Pjama works here!
How much does Pjama absorb?
You can see how much Pjama absorbs in this table:
How do I use Pjama correctly?
For the best comfort and effect, underwear should not be worn under Pjama. It’s important to choose the right size as it should sit properly at the waist and close to the skin, without fitting too tight. Remember to not tuck a t-shirt in the pants since the liquid can travel through the t-shirt on to the bed sheet. Read more about ‘how to use Pjama’.
Do I still need sheet protection?
No. When an accident occurs the Pjama will remain dry on the outside. This means that the bed linen and mattress are protected.
What's the lifespan of a Pjama product?
How long a Pjama will last depends a lot on how it’s handled. Things like the hardness of the water, the detergent used and how it’s washed and dried affects the lifespan. Just like it does for other garments. Read more about how to get the most out of your Pjama here!
Does Pjama work while sitting?
Depending on whether you sit up or lie down the moisture will end up in different spots. Pjama is designed and tested for when lying down. No tests have been performed for when sitting up.
My Pjama is leaking, what's wrong?
In many cases the product is being used incorrectly. This can be due to things like the size is too big or that a t-shirt is tucked into the Pjama.
If you discover a manufacturing defect, contact us and we will handle the case.
Will my Pjama smell?
Pjama is made of textiles that have antibacterial properties to reduce the odor coming from urine. However, we cannot guarantee that they’re completely odorless due to that the smell from urine varies greatly from person to person, depending on things like what you eat and drink.
It’s important that washing and drying is done correctly to avoid problems with the odor. Additional tips are to rinse out the Pjama before washing it, and to wash it as soon as possible.
Are there other sizes than the ones shown in the web shop?
No, we only offer the sizes you see on the product pages. Unfortunately there’s no possibility to offer alternative sizes.
My son is 12-years old, what size should we use?
The Size Guide shows what size you need. The sizes are named by length, for example 134/140 is for a person who is between 134-140 cm tall.
How do I wash Pjama?
In order to provide the best conditions for a long life of your Pjama we recommend that you:
- Rinse out the Pjama before washing and make sure to wash it as soon as possible
- Wash with garments with similar colors
- Turn the Pjama inside out before washing, otherwise the water will remain inside the pants
- Wash at max 60°C
- Finish the washing program with high centrifugation
- Allow Pjama to dry inside out, either outdoors or at room temperature. It’s also possible to dry in a drying cabinet, however the temperature must not exceed 60°C
- Pjama doesn’t tolerate fabric softener, dry cleaning or ironing
Note! Pjama is a product with unique properties which leads to a longer drying time compared to other textiles.
How long is the drying time?
Pjama contains an absorbent material which affects the drying time. How long it takes depends on several factors such as how high the humidity is, the temperature in the room and the effect of centrifugation on the washing machine. To keep the drying time as short as possible it’s good to:
- When washing, turn Pjama inside out so that the waterproof membrane doesn’t keep the liquid inside the pants
- Finish the wash cycle with high speed centrifugation
- After centrifugation, Pjama should be dried inside out. If you use a drying cabinet make sure the temperature doesn’t exceed 60°C
Can I use medicine at the same time as we use the alarm?
Yes, but we recommend you not to. If your alarm treatment isn’t successful, then you could ask a doctor if medicine might help your child.
When should parents seek bedwetting treatment?
If your child is wetting the bed at the age of 5+ years, you should seek help from a doctor.
Does bedwetting subside without treatment?
Most children will grow out of wetting the bed, but this can take years and can cause frustration. Our recommendation is to get help and treat the problem.
My child is a heavy sleeper. Will the treatment disrupt his/her sleep?
Every child is different. In the beginning it’s important that the adult wakes up with the alarm to wake the child up and take them to the bathroom. After a while the child will learn to wake up.
How do I use the alarm?
The alarm is really easy to use. Connect the sensor to the pants or shorts, choose an alarm signal and volume and that’s it.
My alarm doesn’t work.
Make sure that the sensor is connected to the pants/shorts. If it still isn’t working, please contact us at email@example.com
How do I connect the alarm to my phone?
The alarm is easy to connect to your phone. Download and install the Pjama App on your phone. Register and the phone is connected to the bedwetting alarm.
How do I install the alarm the first time?
The alarm is already installed, all you have to do is choose an alarm signal and volume.
Withdrawals & Returns
How do i return my defect pjama?
In order for us to accept the complaint, the product must not have been used or handled incorrectly.
If the product is damaged when you receive it you should contact us immediately. All complaints must be made as quickly as possible, however it must be done within two months of purchase.
In case of damaged product, please download PDF and follow the instructions.
For more information see our terms and condition for withdrawal and return.
How do I change to another size?
How long is the delivery time?
The delivery time is usually 2-7 working days. On larger holidays the delivery time may be longer.
How much does the shipping cost?
To get the shipping cost choose your product in the web shop, click buy and the shipping cost will be visible for your location.