Pjama bedwetting solutions
Hello, How can we help you?
Your Questions Answered
Find answers to the most common questions about our products and services.
My alarm isn't responding, what can I do?
Try pairing the sensor and speaker by pressing the volume and tone buttons on the speaker simultaneously for 3 seconds.
Directly afterwards short circuit the buttons on the sensor with a metal object or put a droplet of water on the sensor area if you have a sensor without buttons.
The speaker unit will indicate successful pairing by playing the alarm signal.
My alarm goes off too often, what can I do?
For Pjama Connect (the sensor without buttons):
Make a tiny incision and place the sensor in a panty liner. This helps prevent the sensor from being in direct contact with sweat and also ensures the placement of the sensor.
For Pjama Bedwetting Alarm (the sensor fastened with buttons):
There are a few different factors that affect the Bedwetting Alarm. Please contact our support with the following information and we will help you further.
Order number:
Order name:
Description of the issue:
How do I make an exchange for another size?
Download our Return Form and fill in which items you wish to exchange. Place the products and the return form in a package and send it to the address on the form.
Visit pjama.co.uk to place a new order for the desired product.
As soon as we receive the products, we will make a complete refund of products and original shipping, usually within 14 days of receipt.
How do I return my purchase?
To return a product, download and fill out the Return form. It’s important to enclose the return form in the package. Unused products will usually be refunded in full within 14 days of receipt.
Customers are responsible for return shipping costs, the original shipping costs will be borne by the company and refunded with the products.
When can I expect my refund?
Unused products will usually be refunded in full within 14 days of receipt.
How do I wash and dry my Pjama?
- Turn the Pjama inside out.
- Machine wash at 60°C with similar colors.
- End on a high spin speed cycle.
- Use mild detergent and DO NOT bleach.
- Tumble dry on low or hang dry for optimal results.
- DO NOT Iron.
What size should I order?
It’s important that Pjama Pants sit tight around the waste (but not too tight of course). For your exact measurements please see our size guide.
The table also shows the amount of liquid each size is able to hold.
How long is the delivery time on Pjama products?
Pjama products typically have a delivery time of 2 to 7 days. Orders placed on weekdays before noon usually leave the warehouse the same day. Public holidays might extend the delivery period.
How do I get started with the DryGuardians bedwetting App?
Download the DryGuardians app from the App Store or Google Play. (LINK)
Open the app and create a new account or log in if you already have one.
Receive useful videos, tips, advice and predictions depending on what stage of your bedwetting journey you are in.
Get in Touch
Contact Us
If you have any questions or need further assistance, please don’t hesitate to reach out to us. Click the email icon below to access our contact form.
Questions about our products
Our pajamas are designed with comfort and practicality in mind. Made from high-quality materials and cutting edge technology. Learn more about our product features and benefits.
Pyjama pants and shorts
Pjama Alarm systems
DryGuardians Bedwetting App
Customer Support
We are here to help you with any questions or concerns. Our customer support team is available 24/7 to assist you. Visit our contact page or email us directly for more information. We usually respond within 24 hours on weekdays.
Shipping and Returns
We offer worldwide shipping with various options to suit your needs. Our return policy is designed to be hassle-free, ensuring your satisfaction with every purchase. For more details, please visit our shipping and returns page.
